Jeff's Premium Halal

1. Who We Are

Jeff's Premium Halal ("we", "our", "us") is a halal meat retailer based in the United Kingdom. We operate through our website at jeffshalal.co.uk and our WhatsApp channel. This privacy policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect the following categories of personal data:

Identity data: first name, last name
Contact data: email address, phone number, delivery address, billing address
Account data: username, password (stored in hashed form), preferences
Transaction data: order history, payment records, delivery details
Technical data: IP address, browser type and version, device information, operating system
Communication data: messages sent via WhatsApp, email, or our contact channels
Usage data: pages visited, time spent on site, click patterns, search queries

3. How We Use Your Data

To process and fulfil your orders
To communicate with you about your orders, account, and deliveries
To send order confirmations, dispatch notifications, and delivery updates via email and WhatsApp
To send marketing communications where you have opted in
To improve our website, products, and services
To detect and prevent fraud
To comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: processing necessary to fulfil your orders and provide our services
Consent: where you have given explicit consent, such as for marketing communications or WhatsApp messages
Legitimate interest: to improve our services, prevent fraud, and ensure website security
Legal obligation: to comply with tax, accounting, and regulatory requirements

5. WhatsApp & Messaging

We use the WhatsApp Business API to communicate with you. If you opt in to WhatsApp communications, we may send you order updates, delivery notifications, and promotional messages. Your WhatsApp data (phone number and message history) is processed by Meta Platforms in accordance with their privacy policy.

You can opt out of WhatsApp communications at any time by replying "STOP" to any of our WhatsApp messages or by contacting us directly.

6. Sharing Your Data

We do not sell your personal data. We may share it with the following trusted third parties who help us operate our business:

Delivery partners: DPD and our own delivery drivers, to fulfil your deliveries
Payment processors: to securely process your payments
WhatsApp / Meta: for WhatsApp Business communications
Legal authorities: where required by law or to protect our legal rights

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Order and transaction data is retained for 6 years for tax and accounting purposes as required by HMRC. After this period, your data will be securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data (see our data deletion page)
Object to the processing of your data
Restrict the processing of your data
Data portability — receive your data in a structured, machine-readable format
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@jeffshalal.co.uk.

9. Cookies

We use essential cookies to maintain your session, remember your cart, and keep you logged in. These cookies are necessary for the website to function and cannot be disabled. We do not use third-party advertising or tracking cookies.

10. Security

We take the security of your personal data seriously. We use HTTPS encryption across our entire website, encrypted payment processing, and strict access controls to protect your information. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your personal data.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting a notice on our website. The "last updated" date at the top of this page indicates when this policy was last revised.

12. Contact & Complaints

For any privacy-related queries or to exercise your rights, please contact us at info@jeffshalal.co.uk.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint.

Privacy Policy